RPA helps boost the productivity of an organization by automating the repetitive and time-consuming processes and freeing up employees’ time for performing tasks that require mental stimulation.
While RPA helps organizations achieve better efficiency, incorporating it into an existing system is not an easy task. Not finding skilled resources, not getting proper support from the business, resistance from existing employees at the fear of losing their jobs, and not following the best RPA practices are some of the significant challenges faced during RPA adoption.
Even with all the available RPA tools, automating all the steps involved in specific processes is impossible. It would require Intelligent Document Processing and other machine learning algorithms to automate the end-to-end processes fully.
Let’s look at the best RPA practices that help achieve better accuracy.
While the expectations of organizations can differ, these RPA practices are essential for creating the best possible automated solution.
Creating Process Design Documents
One of the first RPA practices to follow is creating Process Design Documents PDD. It offers transparency to the automating business process and helps a developer understand it.
A PDD includes creating a workflow diagram, the steps involved in the process, any discrepancies, estimated time, and every possible scenario that can happen in the process.
Storing and Using Reusable Components
Several processes have common steps like data validation, emails, and logins. You can share the workflow between different automation processes. Create a library in which you can store all the reusable components. It will help fasten your current RPA development and help support any future development.
Improved Readability Of The Workflow
Increasing the reliability of the workflow allows people to understand the code better. Arguments and Variables are the two forms of data. RPA developers use arguments to pass data between workflow components. At the same time, they use variables only in a single workflow.
Giving meaningful names to workflow files helps define arguments, variables, and other aspects of a workflow file. To describe what is happening in a particular section more clearly, you can also use comments or annotations.
Built-In Error Handling
Any error can halt the automation process, which is why a workflow needs to have inbuilt error handling. An application or business exception can occur in any RPA practices and stall the whole process. An RPA programmer should include an error-handling code in the automation depending on the exception type and respond accordingly.
For instance, if a business exception occurs anywhere in the process, an RPA bot will log the exception and recover from it to continue through other transactions. In case of an unexpected error, the RPA bot will send a notification email to a human employee with the error message, r = the time of the error, and other essential details.
Breaking down The Process
Some processes contain several tasks with multiple steps, which can be confusing. Breaking complex business processes into a separate workflow makes it more understandable.
Several RPA developers can work on a single process with having a dedicated workflow for every separate task involved in a process. It also allows testing every component independently.
Benefits of Using RPA
Time taken by RPA bots to complete a specific task is lesser than compared of human employees. What takes hours to complete by an employee, with the help of an RPA bot, can do it within a few minutes. It increases the productivity of an organization.
An RPA bot can work 24×7 without needing a break which improves the overall efficiency. An RPA bot, when compared to human employees, can complete a large amount of work at the same time.
One of the main features of an RPA bot is its higher accuracy. When a human employee does work, making a mistake is high. However, when a robot does the same work, there is no chance of an error as long as the business process is optimized correctly,
RPA bots increase the security of data. With robots handling the data, there is no data leak issue. By specifying the access to private data, you don’t need to worry about unauthorized personnel accessing sensitive data.
Using RPA, scaling up or down is easy. You don’t need to worry about hiring new employees to cope with the increased workload. Since an RPA bot can work continuously and handle a higher amount of data, it can handle higher demands.
Improved Customer Service
Since RPA bots handle all the tedious, repetitive tasks, employees can focus better on handling customers.
A few RPA Solutions for industries
RPA solutions can help automate several processes in industries. Let us take a look at some RPA solutions for industries.
Data entry is one of the most repetitive works prone to human errors. RPA solutions for data entry ensure accuracy and fastens the process.
RPA can handle common customer queries with automated replies, which means a faster response time. It can also help assign a customer’s request to the related department.
Managing invoice is a time-consuming task that an RPA bot can handle. RPA automation also helps manage and track orders, contracts, and other rule-based, repetitive tasks. Inventory management is another task that RPA practices can handle.
Another process RPA can help with is bookings. An RPA bot can track the booking information and confirm a user’s booking based on the availability of resources.
An RPA bot can filter the email requests based on their content. It can segregate and forward the critical mail to a respective person or department.
As soon as employees hear the words automation and robot, they get fearful. To them, adoption of RPA is equivalent to losing their jobs. On the contrary, implementing RPA increases employee efficiency by freeing them of repetitive and time-consuming tasks.
While planning RPA implementation, it is essential to help employees understand how RPA practices will help them devote their time to high-value tasks that will help them in their career growth. And this where Kleastack solutions come into the picture.