A lot of business operations that are quite evidently unexciting and mundane are governed by set rules making them suitable for complete automation. The technology that allows us to make use of robots to automate these digital rule-based repetitive operations is called Robotic Process Automation. Now, the term robotic or robot used here is nothing similar to the concept that most people are familiar with. The RPA robots or ‘ RPA Bots’ as they are called, are intelligent software solutions that help in increasing the degree of automation in business tasks. To learn more about these bots and how they work to take care of our day-to-day repetitive tasks, stick with us till the end.
Now that you know that a RPA bot is the basic functional unit of a Robotic Process Automation strategy, it would be beneficial to know the two different types of bots that are commonly employed. The two variants of software bots that you will commonly come across include the Attended and Unattended types. As the names suggest, Unattended bots work with full independence, without requiring any human intervention at all. On the other hand, attended bots are the ones that can automate tasks to a great extent, but would require human supervision for certain processes. Both have their own distinct mechanisms and utilities.
Since unattended robots are capable of full functional Independence, they offer the system a higher degree of automation as well. With no human interventions or judgments required, unattended bots do not just help in improving the efficiency of operations, but also reduce the costs of hiring workers for the completion of regular manual tasks. The use of an unattended bot is already very common in several departments of various kinds of businesses. The automated update of databases with customer details or automated data extraction using highly advanced Optical Character Recognition software are both very good examples of the same.
At first glance, one might feel that attended automation strategies are not as helpful as the unattended bots as discussed before. However, by making daunting manual tasks faster, and reducing the amount of human intervention required significantly, even attended bots can work wonders for smaller businesses. Besides, they are pocket-friendly alternatives for companies, and many still prefer deploying these solutions. Good examples of the use of attended bots include the form data autofill features or the automatic generation and transfer of important links to employees on a common sharing platform. Here, the fundamental task is very conveniently automated, but the eventual human processing is still needed.
If we look at it in another way, attended bots allow space for human interventions to add value to any automation that has been put in place to expedite operations. This way, the combination of faster processing and improved quality helps businesses consolidate their growth. Some even describe an attended bot as a personal assistant to employees. Further, the provisions of personalizing an attended bot make them all the more exciting to work with. Personalization can be done according to the skills and existing levels of proficiencies of every different worker.
Exploring the capabilities of software bots is important to ensure the maximum utility of Robotic Process Automation. Processing orders, responding to customer queries, filling forms, and making complex calculations are some routine rule-based operations that people working in the back-office departments spend 80% of their time on. By taking care of all these routine tasks with excellent accuracy and almost no requirement of human intervention, software robots can help in making life easier for office workers.
Grabbing information from multiple sources, so that workers only have to worry about finding meaningful conclusions and devising a business plan is another noteworthy benefit of using bots. Lastly, some RPA strategies make use of ML models, which instill learning capabilities in the system. This way, with the passage of time, any changing needs will automatically lead to modification in the functioning of the bot to allow it to deliver what you want. AI-based Intelligent Document Processing can also be made possible with good RPA solutions. It will help in deriving useful analytics automatically.
KlearStack provides reliable AI-based automation solutions that perform regular, mundane, and rule-based tasks with high precision and accuracy. Any unexciting business task that involves certain rules, doesn’t need subjective judgments and has very little need for creativity can be handed over to our solutions. KlearStack’s intelligent automation tools will support these functions with full independence, and provide error-free results consistently.
By using AI concepts like Machine Learning, NLP, Computer Vision, etc., we have developed tools like OCR software that automate data extraction and even have self-learning capabilities alongside the ability of error detection. This way, KlearStack’s smart automation solutions can help your business achieve hyper-automation in the truest sense of the term. To book a free demo, contact our expert consultants today.