The use of software robots for automating business operations that are currently performed by humans is called robotic process automation. Robotic Process Automation is a way of expediting operations that can be implemented across various devices, departments, and platforms. Every company has a certain amount of IT capital or infrastructure. The thoughtful integration of this infrastructure via RPA can be useful in streamlining the workflow and reducing the burden of regular task completion.
Robotic process automation does not require very heavy investments too. Moreover, it can be useful for a variety of different business settings. In this blog, let us take a look at the top use cases of the Robotic Process Automation strategy.
● Better Customer Support
A swift response to queries and a faster resolution of customer issues are two important factors that govern the success of your customer support services. With Robotic Process Automation, you can create bots that can help in answering regular queries within seconds. Such automated customer care systems are designed to classify various customer queries as they are received. By classifying these problems into categories based on the department that they concern, it becomes easier for them to be redirected to professionals who can provide the right response and solution. Around 80% of the customer care tasks have the potential to be automated, and be completed within a matter of seconds.
● Fast Invoice Processing
Processing data present in invoices is a very tedious job, and it involves a lot of errors when conducted by manual methods. By automating invoice processing tasks in your company, you can save a lot of time and prevent unnecessary errors as well. With Artificial Intelligence-based software like the Optical Character Recognition technology, you can extract and process information from invoices without worrying about templates and formats.
Furthermore, Robotic Process Automation does not just enable automatic processing of invoices as and when they are received, but it also helps in automating the generation of payments such that your accounts payables are always managed effectively. Overall, the implementation of Robotic Process Automation for invoice processing will act as a full-proof solution for ensuring timely payments, streamlined flow of money right from generation to receipt, and consolidation of important invoice information.
● Facilitating Recruitments
Conducting focused recruitments and finalizing deserving candidates is a long and demanding process. It requires a lot of scouting and searching for the right talent. Assessing resumes, conducting interviews, and finally selecting someone who fits the role exactly as you want them to- this entire procedure has a lot of scope for automation that can ease the life of HR managers and other top officials in a company. For instance, Robotic Process Automation helps in automatically scanning through the profiles of applicants, sorting out spam or unwanted applications, and even source the resumes of desirable job seekers from different online platforms. This way, the screening and searching of ideal candidates get expedited by automation.
● Comparing Prices
Purchasing different products, and availing of important services is a fixed expenditure for most businesses. These costs are highly influential in determining the eventual profit margins of a company. Therefore, making attempts to find the minimum possible prices for every product is an important business operation as well. By implementing Robotic Process Automation, you can enable your systems to automatically scan through different prices quoted by various sellers online before finalizing one. It is not just the prices of products that you get to compare with Robotic Process Automation, but even the attributes and quality of items as offered by different vendors. So, you end up purchasing a reasonable product that has higher chances of lasting longer.
● Manage Inventory Data
Inventory Management is one of the most difficult and unexciting tasks which has to be performed regularly to ensure adequate supply. Many businesses operate through different platforms, and the sales data from all these have to be integrated for accurate inventory management. With Robotic Process Automation, this intersystem reconciliation becomes very easy, and the flow of data from all such platforms to a central portal gets facilitated. Not just this, with the use of Machine Learning and Artificial Intelligence, adequate processing of this data enables faster updates of the inventory records with no lapses in communication.
The KlearStack Automation Support
KlearStack has been a frontrunner when it comes to developing software and technologies that nurture automation within companies. Our Artificial Intelligence-based solutions like the Optical Character Recognition software have been instrumental in streamlining data management for several banks, insurance firms, hospitality companies, etc. By using advanced machine learning algorithms, Natural Language Processing, Computer Vision strategies, etc., we provide intelligent automation tools that reduce the load of routine tasks. We provide consultation on the most useful hyper-automation strategies that would suit your business needs and goals. To know more about our automation tools and technologies, contact our experts today.